New Zealand Health and Disability Policy Analysis

New Zealand Health and Disability Policy Analysis Policy focus for Disability The people with inabilities are the people who have whole deal physical, mental, sagacious or material deterrents with in correspondence with diverse limits may discourage their full and practical enthusiasm toward general society eye on a comparable reason with others. A solitary individual with failure by and large obliges some sort of systematized mental test conclusions and the estimation of down as far as possible. Insufficiency Rights International has involved with a multi-year campaign to accomplish general recognized that the evil utilization of young people and adults with incapacities can constitute torment through our reports on Turkey, Romania, Serbia, the United States and our indictment against Paraguay in the Inter-American Commission on Human Rights. Regardless of the way that the widespread gathering has starting late made extraordinary strides in the recognized of the benefits of people with inabilities, the isolation and abuse of people with incapacities was obvio usly not seen as moving to the level of human rights sick uses associated with the most anomalous measure of overall criticism: torment. To some degree, this is because of the overall human rights gathering fail to test the instances of helpful powers that treatment practices were remedially crucial or legitimate. Through watchful examination and reality finding, Disability Rights International has had the ability to display that these practices are awful, perilous, and not sensible as treatment. Education and training Trying to source recorded evidence as to Maori perspectives of impediment was to a degree risky in light of a nonappearance of composing on insufficiency. The things which we can look at when examining failure in Maori are, firstly, the impact of history and Treaty of Waitangi. Besides the constitutions mind structure. Third one is money related effects. Fourthly, customary sustenance and resources all in all the qualification amidst Maori and Pakeha perspective of impairment. The New Zealand Education Act of 1877 exhibited vital normal and free guideline for New Zealand kids who were between ages of seven and 13. In 1907 the Education Amendment Act began the change of specific schools and classes for adolescents who were perceived as imperfect. This infers a youth who, not being blockhead or dolt and not being just backward, is by reason of mental or physical flaw unequipped for tolerating true blue benefit from establishment in a standard school however is not deficient by reason o f such surrender of getting, benefit from heading in an one of a kind school or class (Mitchell Mitchell, 1987, p.14). New Zealand Public Health and Disability Act was introduced in 2000. The purpose behind this exhibit is to publicize the safe acquisition of wellbeing and failure organizations to the overall public, engage the establishment of consistent and sensible standards for giving wellbeing and inadequacy organizations to individuals all in all safely, help suppliers of wellbeing and debilitation organizations to expect risk for giving those organizations to the all-inclusive community safely and eventually to invigorate suppliers of wellbeing and powerlessness organizations to reliably improve the way of those organizations. The code of Health and Disability has diverse costumer rights. Right to be approached with reverence, right to adaptability from partition, impulse, baiting, and abuse, right to appreciation and flexibility, right to organizations of a fitting standard, right to fruitful correspondence, right to be totally instructed, right to settle on a good choice and give taught conc ur, right to help and rights to valuation for indicating or investigation, right to grumble. Business regulations combining work and care giving The core of developing and powerlessness methods is to help elderly people to continue lying in their own specific homes and to help people with utilitarian confinements to share as totally as could sensibly be normal in the general population eye. Despite developing strategies, for instance, developing set up, there are debilitation methodologies orientated towards understanding an exhaustive society that is non-handicapping and engages all people to share. Suppliers worth planning for paid gatekeepers, and from their perspective it is fundamentally a threat organization segment. More especially, suppliers perceived planning as a methodology to improve results for clients, and redesign the reliability, conviction, respect toward oneself and obligation of the paid watchmen to do their commitments. The bigger piece of suppliers (n = 392, 93%) have an arrangement mastermind set up, with 90% indicating get ready was required; then again, there were no genuine conclusions of non-support. This exhibits that there necessities to be more direction and planning provided for people to deal with this issue. There also needs to be more watchmen to offer attention to invalid people. In order to influence more people to work in the social protection industry government can grow the wages and diminish charges. Administration of Health can similarly influence private business to cooperate with attention giving. This is conceivable by opening more private orgs to give the specialists offices and rest homes with arranged gatekeepers and other wellbeing specialists. To give fitting thought to incapacitate firstly, we need to widen the thought of sensible acclimations to the welfare state. For this circumstance, we need to counter contemplations that welfare portions are just an adversity to the countrys economy. Additionally, defend and expand the rule of universalism. It can be described as religious, philosophical and philosophical thoughts. In this way, it can be used to recognize particular statutes considering all people in their creation. At last, we need to make systems for passing on organizations and helping which are co-made with the people who use such organizations. The private section, with its focus on profit and key commitment to stakeholders, can never work in the same empowering course as stand out from open division. This gathers that New Zealand Health and Disability needs a couple of changes as it was appropriated in the year 2000. Administration of Health can in like manner take after the principles gave by the WHO. Government can in like manner utilize more money as a part of the wellbeing zone, guideline and associations. This will urge more people to end up social protection specialists and will be valuable for the soundness of New Zealanders. References Jorgensen, D., Parsons, M., Reid, M., Weidenbohm, K., Parsons, J., Jacobs, S. (2009). The providers’ profile of the disability support workforce in New Zealand.Health Social Care In The Community,17(4), 396-405. doi:10.1111/j.1365-2524.2008.00839.x Fortune, K. (2013). The impact of policy and legislation on Maori children with special needs in Aotearoa/ New Zealand.Support For Learning,28 (1), 41-46. doi:10.1111/1467-9604.12014Â  Retrieved from healthedtrust.org.nz/ Donations, childcare and housekeeper tax credits (Tax credits (reducing the amount of tax you pay)). (n.d.). Retrieved from http://www.ird.govt.nz/income-tax-individual/tax-credits/dch-taxcredits/

The Fifty - First Dragon Essay -- essays research papers

â€Å"The Fifty - First Dragon†   Ã‚  Ã‚  Ã‚  Ã‚  Settings: The first setting is in a knight school where Gawaine is taught how to be a knight. It also takes place in the forest where he beheads all the dragons and is almost fooled into being eaten.   Ã‚  Ã‚  Ã‚  Ã‚  Plot: This story is about a student becoming a knight with no spirit at all named Gawaine le Coeur-Hardy. He was considered the least promising of all the pupils. The headmaster of the school thought he make better of Gawaine. He discussed about Gawaine with the Professor of Pleasaunce about how to make him more enthusiastic about training as a knight. Then they thought about training him as a dragon slayer. They knew that slaying dragons was dangerous but they knew they could find someway to trick him. The headmaster said that after Gawaine’ s training he would give him a magic word. He trained for a few months using papier-mà ¢chà © and wooden dragons using a battle-ax as a weapon. Gawaine felt that it was going to be a lot harder to behead a dragon later on. When a dragon ate the lettuce patch, they skipped his test and gave him his diploma, his battle-ax, and his magic. The magic word was Rumplesnitz. The headmaster said that if he says this word befo re slaying a dragon, he would be perfectly safe. When he goes to slaughter his first dragon, the dragon rushes towards him quickly, but he has enough time to say the magic word and he beheads the dragon. He goes out slaughtering many dr...

Thomos Hardy The Mayor Of Cast :: essays research papers

Thomas Harding does an admirable job narrating the, The Life and Death of The Mayor of Casterbridge, Mr. Henchard, as well as the various other characters that influenced the phases of Mr. Henchard's downfall to prosperity and than again to his self-inflicted destruction. As self-inflicted as King Saul's death in Samuel 1 in the Bible. The narrative of King Saul's life follow comparable steps as Mr. Henchard's. In both narratives both men engage in a trusted consanguinity with another man who were existent for the majority of the protagonists' chronicle. In Thomas Hardy's, The Mayor of Caterbridge, the relationships between Mr. Henchard and Donald Farfrae are overwhelmingly alike as distinct as that to King Saul and David. In the beginning of the novel, The Mayor of Casterbridge, Mr. Michael Henchard is described "of fine figure, swarthy, and stern in aspect" and had a "walk of the skilled countryman" and "showed in profile a facial angle[…]to be almost perpendicular." (I,1). Also stated is that Mr. Henchard's "elbow almost touched (his wife's) shoulder" while walking beside each other, implying that he was a very tall man. (I,1) Saul from the Bible is also described as "as a handsome young man" who "stood head and shoulders above the people." (1 Sam 9:2) While both men were accompanied with someone of inferior status, Henchard with his wife and Saul with his servant, they were in search of something, Saul of his asses and Henchard of work, when their lives were altered. Mr. Henchard and Saul both fell asleep in a dining establishment and awoke to find that their lives had changed perpetually. Spouseless and childless Mr. Hencha rd moves and spends the bulk of his life in Casterbridge. It is later revealed in the story that he the mayor of Casterbridge. Saul is also chosen to be a governmental leader of all of Israel as Mr. Henchard of all of Casterbridge. In Casterbridge, Mr. Henchard sought for an assistant, and this is where Donald Farfrae is first introduced. Alike in the Bible King Saul seeks a man to "remain in [his] service" (1 Sam 19:22) for, he also needs a partner to help him in some manner. Both new characters are described as musicians, but Mr. Farfrae is just passing though Casterbridge, and has no intentions of staying. At first, Farfrae declines Henchard's invitation to stay and help him run business of Casterbridge, but later agrees to stay because of Henchard's persistence. Thomos Hardy The Mayor Of Cast :: essays research papers Thomas Harding does an admirable job narrating the, The Life and Death of The Mayor of Casterbridge, Mr. Henchard, as well as the various other characters that influenced the phases of Mr. Henchard's downfall to prosperity and than again to his self-inflicted destruction. As self-inflicted as King Saul's death in Samuel 1 in the Bible. The narrative of King Saul's life follow comparable steps as Mr. Henchard's. In both narratives both men engage in a trusted consanguinity with another man who were existent for the majority of the protagonists' chronicle. In Thomas Hardy's, The Mayor of Caterbridge, the relationships between Mr. Henchard and Donald Farfrae are overwhelmingly alike as distinct as that to King Saul and David. In the beginning of the novel, The Mayor of Casterbridge, Mr. Michael Henchard is described "of fine figure, swarthy, and stern in aspect" and had a "walk of the skilled countryman" and "showed in profile a facial angle[…]to be almost perpendicular." (I,1). Also stated is that Mr. Henchard's "elbow almost touched (his wife's) shoulder" while walking beside each other, implying that he was a very tall man. (I,1) Saul from the Bible is also described as "as a handsome young man" who "stood head and shoulders above the people." (1 Sam 9:2) While both men were accompanied with someone of inferior status, Henchard with his wife and Saul with his servant, they were in search of something, Saul of his asses and Henchard of work, when their lives were altered. Mr. Henchard and Saul both fell asleep in a dining establishment and awoke to find that their lives had changed perpetually. Spouseless and childless Mr. Hencha rd moves and spends the bulk of his life in Casterbridge. It is later revealed in the story that he the mayor of Casterbridge. Saul is also chosen to be a governmental leader of all of Israel as Mr. Henchard of all of Casterbridge. In Casterbridge, Mr. Henchard sought for an assistant, and this is where Donald Farfrae is first introduced. Alike in the Bible King Saul seeks a man to "remain in [his] service" (1 Sam 19:22) for, he also needs a partner to help him in some manner. Both new characters are described as musicians, but Mr. Farfrae is just passing though Casterbridge, and has no intentions of staying. At first, Farfrae declines Henchard's invitation to stay and help him run business of Casterbridge, but later agrees to stay because of Henchard's persistence.

Herman Miller Business Case Essay

1. Executive summary Herman Miller, an environmental leader in the office furniture industry that offers a wide variety of products including seating, systems furniture, filing storage, desks, tables and health care. In 1989, the company decided to adopt a triple-bottom-line philosophy, so it established and changed company’s environmental direction by adopting â€Å"Perfect Vision† initiative that targeted zero landfill, zero hazardous, waste generation, zero air and water emissions. In 1997, the company decided to implement a cradle-to-cradle (C2C) protocol based on eco-effectiveness vs. eco-efficiency and Waste equals food; which consisted of four key elements: biological and technical nutrients; green-yellow-orange list disassembly, recyclability and recycled content. The C2C approach focused on minimizing toxic pollution and reducing natural resources waste. After years of extensive work, in 2001, the company decided that it was time to implement a C2C design protocol on a product that would contain recyclable materials from beginning to end; Mirra chair project was launched. Herman Miller worked toward the design process, manufacturing, engineers, supply chain managers, manufacturing associates, design consultants, trained over 300 employees, worked with suppliers to find substitutes eco-friendly materials, performed raw material assessment, met with people from sales and marketing and discussed several options for closing the loop by recycling the material from Mirra chair. The major issue the company faced was determining the material that was going to be used for the arm-pad skin: polyvinyl chloride (PVC) versus thermoplastic urethane (TPU). PVC was known to be inexpensive and provided to be durable, scratch resistant and soft; but violated the standards of the C2C protocol. PVC had bad press due to its toxicity during manufacturing process and when it was burned or incinerated. In contrary, TPU showed that had acceptable quality characteristics; prove to be even more scratch resistant than PVC, but raw material cost was twice of PCV. Development and supply chain management teams preferred to proceed with PVC while the design for environment (DfE) team wanted to press forward with TPU. 2. Introduction 2.1 Company background Herman Milller was founded as a Michigan Start Furniture Company in 1905. In 1923 D.J. De Pree purchased it, renamed it after his father-in-law and grew the company into an internationally acclaimed furniture design house. Herman Miller is considered as one of the top four suppliers in the US office industry that offers suite office furniture including seating, systems furniture, filing, storage, desks, tables and healthcare furniture. In 2001 annuals sales were about $1.5 billion dollars. In 1989, the company decided to move toward environmental sustainability by changing company’s environmental policy and direction by adopting a cradle-to-cradle (C2C) design protocol for environmental sustainability. The cradle-to-cradle approach will emulate nature regenerative cycle at the end of the life cycle. C2C redesigned industrial processes by minimizing toxic pollution and reducing waste. In 2001, a Design for Environmental (DfE) team was formed to design and develop a new product. Mirra chair would be the most advanced and complete application of the C2C design protocol among any product manufacturer to date. 3.2 Identification of key issues facing the company * In 2002, the company suffered a decline in sales due to economic crisis and pre-internet-bubble where many of its customers cutback or dissolved. * The company realized that the ways its products were designed generated waste in the production process. * Cradle-to-grave process used by the company at the time, released toxic material into the environment. * Products were useless waste at the end of the useful lives. * The major key issue that the company faced when launching the design protocol of Mirra chair was to decide the type of material that was going to be used for the arm-pad skin: polyvinyl chloride (PVC) versus thermoplastic urethane (TPU) * Another relevant issue was the collection of Mirra chair after the end of its life cycle. DfE team were evaluating three alternatives: Herman Miller to collect chairs; retailers to collect the chairs; third party company would collect them or customer could return them directly. 3.3 Issues facing the company and/or industry * Herman Miller international market was significant. Most of Herman Miller’s customers were multi-national; therefore, tighter environmental regulations contributed to realize that the company needed to change its sustainability approach in order to stay ahead of the industry standard. * Moving toward environmental sustainability implied to review and redesign industrial processes that would generate less toxic pollution and deplete natural resources. 3.4 Opportunities for the company * Leader of residential, office furniture and workspace design. * One of top four suppliers in the U.S. office furniture industry. * Company offered innovative good designed and high quality products. * Sustainability strategy was one of their competitive advantages. * Company stay ahead of the game by setting new industry environmental standards. 3. Problem identification and analysis The company analyzed that the way their products were designed using the cradle-to-grave process released toxic material into the environment and generated waste that could be minimized or avoided. Tighter environmental regulations help to realized that in order to stay ahead of the game, they needed to change cradle-to-grave for a cradle-to-cradle process. In 2001, Herman Miller decided to implement a design protocol on a product from beginning to end, so Mirra chair project was chosen. In order to implement C2C protocol a DfE team was formed to develop environmental evaluation measures of the new product, redesign and change processes, create a database for suppliers’ materials using the Green-Yellow-Orange-Red list criteria and establish disassembly guidelines for the new product. Engineers, supply chain managers, manufacturing associates and design consultants worked together to change their processes. Over 300 employees were trained on the new design protocol. The design process was the first one to be reviewed. During the exploration phase, designers brainstormed on the basic concept of the product and outlined high-level specifications. Once the basic design was established during the development process, the product was divided into modules and different teams were assigned to each module. Each team developed a prototype of their modules, DfE team assessed the design, following the C2C protocol for material chemistry, disassembly, recyclability and recycled content. Scorecards (See annex 1) were created and feedbacks were communicated to the development team. The final DfE assessment (Annex 2) aggregated the material chemistry, disassembly, recyclability and recycled content scores for all modules and a scorecard for the final product was entered into Herman Miller’s material database for future reference. Each case was analyzed on a case-to-case basis; a final DfE score of at least 50% was typically required for product acceptance. Calculation of weight and scores were calculated using Exhibit 5 formulas and criteria (See annex 3a and 3b). The importance of these calculations was used to perform a material evaluation assessment. If final score were below 50%, the company would find alternate components that meet C2C protocol requirements or work with suppliers to find substitute inputs or completely new material. One of the major issues was the PVC material used for the arm-pad of the chair, it was classified as â€Å"red† material, and its final DfE score was 0% because of the toxins released during its manufacturing and disposal process. PVC is known to be extremely durable, scratch resistant, formable and cheap; but it doesn’t comply with the C2C protocol. Development engineers and supply chain group preferred PVC material because it was an inexpensive material and the tooling for the PVC arm pads had already been fabricated. Thermoplastic Urethane (TPU) was identified as an alternate and suitable material that meet the same product performance as PVC. Tests showed that TPU had acceptable quality characteristics and might be even more scratch resistance than PVC; however, raw material cost of TPU was twice of PCV and increased the cost of the arm pad assembly by approximately by 30%. To switch to TPU would cost over $100K in retooling or would try to modify the PVC tool to work with TPU. Modifications of the original tool were feasible, but it was unclear whether the part quality of the TPU arm pad skins would be consistent as the PVC skins. DfE team wanted to purse the use of TPU since it complies with C2C protocol. The closing loop of the Mirra chair was another relevant issue that concerned the company. Mirra team discussed several options of how to collect the recycling the material of the chair. Three basic options for collecting the chairs were identified: 1) Herman Miller could collect the chairs itself; 2) Retailers could collect them, 3) A third party company would collect them or 4) Customers could return the chairs to Herman Miller once they finished with their useful life or wanted to upgrade to newer chair models. If Herman Miller took the responsibility of collecting the used chairs, it would have to develop logistical support for handling the products coming back to the company. 4. Recommendations Based on environmental sustainability culture and the triple-bottom-line philosophy adopted by Herman Miller, I would recommend pressing forward with TPU material, which complies with C2C design protocol and continuous improvement policy of no inventory, no waste products and no waste parts and time. The company should promote a strong â€Å"PVC-free† marketing strategy to attract a bigger market share, taking into consideration that Mirra chair would be the most advanced and complete application of C2C protocol among competitors; and the first manufacturer to offer a product of its kind. Mirra chair project should be used as a base-line to determine the future of other Herman Miller’s products. If Mirra chair demonstrates to have a higher acceptance rate among customers, increased sales and elevated overall performance; the company should consider expanding its line of â€Å"green† products; or even switching from PVC products to PVC-free products over the course of the years. It is important to make a cost-benefit analysis comparing the two materials in order to have a better picture of the pros/cons and implications of any final determination. In addition, the company should hire a third party collector in order to avoid developing further logistical support and increase the cost for handling products coming back to the company at the end of its life cycle. 5. Conclusion Herman Miller’s corporate environmental goal was stated as to â€Å"become a sustainable business – manufacturing products without reducing the capacity of the environment to provide for future generations†. Therefore, final decision of pursuing PVC or TPU should be based corporate values and policies. The company needs to evaluate the possibility of the negative impact and consequences if it decides to launch a â€Å"green† product strategy but continues to include non-environmental friendly material on its products.

How the Writers Shape or Craft Each Text to Meet the Expectations

Examine how the writers shape or craft each text to meet the expectations of their respective audience, purpose and context Excerpt from Weblog and extract from Vernon God Little by DCB Pierre Text B is in the form of a blog, which is an online diary updated regularly by its author. Text C is an extract from the novel Vernon God Little by DCB Pierre. Both authors target a young adult audience through use of a casual tone to engage the reader and gain empathetic response. The weblog writer uses colloquialisms such as ‘gutted’, and elision; ‘Whatcha’DCB Pierre engages a young audience through use of a teenage protagonist. The weblog starts in medea res with use of the discourse marker ‘So after another†¦ ’ creating an informal ambience. This also suggests that the audience are regular readers of this particular blog, as they are expected to understand what the conversation is referring back to. The writer uses contractions; ‘Isn’ t’ which reassures the informal tone. A similar tone is used in Vernon God Little, as the protagonist directly addresses the reader throughout; ‘You’d remember Clarence somebody’. nd uses the present tense to further engage the reader; ‘I sit waiting†¦ ’ The weblog writer uses parenthesis to convey to the reader a further thought on the previous statement; ‘On the plus side (a very small plus size)’ This further engages the reader and makes them feel as though they are directly involved with the writer. The main purpose of both texts is to entertain, however both also inform the reader of the protagonist’s current situation; the weblog writer has just received news informing them that they have not been successful in a job application.JCB Pierre’s protagonist is currently in prison; ‘I sit waiting between shafts of light from a row of doorways†¦ looks like I’m the only one they rounded up so fa r’ This suggests that perhaps the protagonist is innocent, or there were more people involved in the crime as he is evidently waiting for them to be arrested. The context of the weblog is that the writer has recently received a job rejection and is reaching out to his readers to gain perhaps sympathy and empathy from them.The writer uses language such as; ‘Back at square one’ Emphasising to the reader that they are disheartened by the rejection. The simile, ‘Like a punch in the stomach’ reiterates the sadness the writer is feeling and the intention was to possibly gain a sympathetic response from readers to help him feel better about himself. The context of the novel extract is that a fifteen year old Texan boy (the protagonist) has been arrested and is recalling a man who was previously arrested for a similar crime.It contains slight sarcasm or black humour, as the protagonist mentions the news coverage of the man mentioned previously, lacking any d etails of the crime he committed; ‘The news said how little he cares about the effects of his crimes. By ‘effects’ I think they meant axe-wounds. ’ This sarcastic humour entertains the reader whilst informing them of events prior to the arrest of the main voice in this story. The narrator’s final sentence is almost foreboding, as he states; ‘They sentenced him to death. ’

Dracula Essay

As Seward was called into the room, Renfield was found extremely injured, lying in a pool of blood that glistened under the light. His face was bashed and bruised, he had suffered severe damage to his head and it was evident that his back was broken as well. Renfield was kept in a straitjacket and his injuries left everyone wondering they could have been self-inflicted. As the story progresses, Seward sends the attendant to bring Dr. Van Helsing, who, after examination, later performs an emergency operation to the skull that would allow Renfield to regain consioucness and recount what had happen. As Renfield weakily began to recount the events that took place earlier that night. His story starts at the night Seward refuses to let him leave the asylum. Renfield admits to being visited by Dracula, who had appeared in a mist outside the asylum. After much attempt to resist the Count, Renfield was associated with Dracula for a period of time after he was promised several lives. Upon the presence of Mina Harker, Renfield notices that she appears extremely pale and seems to have lost alot of blood. This allows him to conclude and warn Seward and Van Helsing that Dracula had been visiting Mina. Prior to the moment Renfield was found on the floor, he explains that he encountered and tried to resist giving into Dracula, only to have been beaten up and thrown violently to the ground, crushing his head. The tale told by Renfield serves as new discovery that allows the characters of the book to carry out new ideas in order to bring down Dracula. His story seems to be the birth of a new discovery that represents the grande idea of resisting and going against Count Dracula. During his story, he appears to have been infuriated once he realized Mina was being violated by Dracula. This could represent how inaccepted actions that deteriorated purity were during the Victorian Era. Overall, his story serves as the final fuel that sets not only an ultimate goal but a time constraint as well, now knowing that Mina Harker’s life was at risk. What can Mina see and hear when Van Helsing hypnotizes her? † What does this indicate? Do you think Dracula can detect Mina’s â€Å"interferance†? Includes the October 11th entry of Dr. Seward’s diary; the October 15th, October 16th, October 17th, and October 24th entries of Jonathan Harker’s journal; telegram from Rufus Smith of Lloyd’s in London to Lord Godalming, dated October 24th; the October 25th, 26th, and 27th entries of Dr. Seward’s diary; telegram from Rufus Smith to Lord Godalming, dated October 28th; the October 28th entry of Dr. Seward’s diary. Mina makes the five men promise that if she becomes a vampire, they will kill her rather than allow her to be damned. She also asks her husband to read the burial service for her now, in case it should come to the worst. The heroes secure passage on the Orient Express from Paris to Varna, arriving there early to await the Count. Hypnotism of Mina brings the same news constantly: the sound of waves, masts, the movement of a ship at sea. Finally, they receive news that the ship has boarded at Galatz instead of Varna. The group takes the setback grimly, but they board the next available train to Galatz? knowing that they now may have to face Dracula on land. Van Helsing believes that the Count’s unholy connection with Mina may have allowed him to discover their plans. He is optimistic, however, that the Count will not expect them to track him into his own country. A change comes over Mina, and Van Helsing believes that Dracula has released some of his hold over her spirit. The clue is in Dracula’s past, which Mina and Van Helsing analyze together: back when he was a mortal warrior invading Turkey, when the invasion failed he fled home and left his army to be cut to pieces. In the same way, he now thinks only of escape and has cut himself off from Mina? not realizing that because she has tasted his blood, Van Helsing can still hypnotize her and learn of Dracula’s whereabouts. Analysis Chapter 25 Although the Count is able to elude them at Varna, he makes a critical error when he cuts himself off from Mina (note, however, that Mina is still not free from the threat of becoming a vampire). He assumes that he is safe in his castle, and he does not understand that Van Helsing’s hypnotism, combined with Mina’s connection to the vampire, will give Dracula’s enemies a critical edge over him. Van Helsing and Mina both use the terms of physiognomy in this chapter, referring again and again to the Count’s â€Å"child brain. † He is a criminal â€Å"type† (Mina even refers to two renowned physiognomists to back up her classification of the Count), and thus he has predictable limitations. He is selfish (he thinks of escape at all costs), and he uses the same strategy whether he is a mortal invading/escaping Turkey or an undead invading/escaping England. Here is another example of the heroes’ use of science as a weapon against the Count. It must be remembered that many intelligent people took physiognomy very seriously during Stoker’s time, and that for Stoker physiognomy was a viable tool for understanding and classifying human nature. Its racist/classist biases and unscientific methods are much easier to see in hindsight.

Hilton Hotel

These things that I learned at last lesson: 1)Product and service difference: Basically ; Products are tangible and services are intangible. For example; Apple Iphone, Coffe Mocha at Starbucks are products,but healthy services sector,home repair service,wireless communication,trip to somewhere ;they dont result ownership of anything. 2)Customer vs. consumer :Customer and consumer are not same things. For example;mother buy napkin for her baby and then baby consume it in this situation baby is a consumer, mother is a customer . )Sales dont mean to marketing. Sales cover just selling but marketing process makes the broad strategy. Selling and advertising are only part of larger ‘marketing mix’ marketers purpose satisfying customer needs. 4)Consumer Behavior:’The behavior that consumers display in searching for purchasing,using,evaulating and disposing of products and services that they expect will satisfy their needs’. When ? decide to buy new product what fa ctors influence on me?A)External factors:cultural,social,family roles&status,reference groups B)Internal factors:psychological factors(motivation,perception,learning,belief and attitudes) * Consumer behavior includes all the decisions a consumer makes when spending their time and money. The what,why,when,where,and how of consumer purchases are examined. 5)Two consumer entities Personal consumer:the individual who buys goods &services for his or her own use for household use. Organizational consumer:Business,government Marketing Concept: Production orientation:company wanted efficient production lines ,not focused product variation.Sales Orientation:overproduction,excess product Marketing concept:focus on customer,expectations of customer,marketers become more sophisticated in understanding the consumer and delivering products that meet their need. Societal Marketing Concept:Consider consumers long run best interest,in this concept marketers are consciousof negative effect health,env ironment. * Fair trade: trying to give support manufacturer,especially poor companies such as Africa Endonesia. Segmentation,targeting,positioning:Segment:share simialr meet and expectations and enables marketers to target consumers.Divide the total market into smaller segments. (segmentation) Types of segmentation:geographic,demographic(age gender,family size,family life-cycle Marketing mix: The set of tactical marketing tool. 4P=PRODUCT,PLACE,PROMOTION,PRICE. P roduct;goods&services combination. Place;includes company activities that make the product available to target consumers. for example;using social networks,internet stores. Promotion;activities that malke product availableto target customers,and persuade. (public relation,advertisement,selling process. Customer value:Perceived value is relative and subjective.Developing a value proposition(unique selling proposition) is critical in attaining successful positioning of a broad Customer trust: Recommendation,word of mouth infl uence on customers,newspaper,websites Customer retention:loyal customer:buy more products, are less price sensitive Customer profitibality-focused marketing: BCG growth-share matrix=each produsct hs different contribution(star,question mark,cash cow,dog) Platinum- heavy user,not price sensitive Gold-heavy user but not as profitable Iron Lead-like dogs in bcg approaches SEYMA TEMEL-135710019 Hilton Hotel News Brief Hilton Hotels tops in customer satisfaction http://planyourmeetings. com/2006/06/01/hilton-hotels-tops-in-customer-satisfaction/ By Kristi Casey Sanders Published: June 1, 2006 Hilton Hotels Corporation leads the hotel industry in customer satisfaction, according to the latest statistics from the American Customer Satisfaction Index (ACSI). With a score of 78 points out of a possible 100, Hilton took the leadership position among the seven hotel companies mentioned in the survey. Overall, the hotel industry improved 3 percent to 75, equaling its highest score since 1994. Hilton takes great pride in its ACSI customer satisfaction score, which confirms the results of an unparalleled focus and commitment by the 74,000 team members at our owned and managed hotel properties across the country to deliver the best in guest service,† said Dieter Huckestein, president – hotel operations owned and managed for Hilton Hotels Corporation. Hilton’s portfolio of 2,000 hotels includes Hilton, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Hilton Garden Inn and Homewood Suites by Hilton.The ACSI is produced through a partnership of the University of Michigan Business School, ASQ, and CFI Group, which measures customer satisfaction in the competitive hotel industry on a regular basis. The ACSI is updated on a rolling basis. New scores for the hotel industry replace those collected one year ago and are added to scores of five other sectors of the economy measured during the intervening year. One sector that didn’t fare well was the airline industry, which dropped 1. percent to 65, its lowest score since the industry was rocked by 9/11. Southwest Airlines still rules the industry at 74. US Airways made the industry’s biggest jump, improving nearly 9 percent to 62. Northwest Airlines, on the other hand, dropped 4. 7 percent to 61, taking last place in the industry as it struggles with strikes and a Chapter 11 bankr uptcy filing. The overall decline was attributed to the airlines’ struggle with labor contracts, bankruptcies and higher fuel prices, leaving consumers feeling they are getting less for their money.